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Wayfair LLC

Call Center Renovation

Wayfair is one of the world’s largest online destinations for home goods shopping. As part of a long-term growth plan, the client has expanded their distribution capabilities thus reinforcing a commitment to meeting the needs of the market and providing high quality products. Today, Wayfair offers over 10 million products from more than 10,000 suppliers across five distinct brands – Wayfair.com, AllModern, Birch Lane, Joss & Main and Perigold. The company is headquartered in Boston, Massachusetts with operations throughout North America and Europe.

As the company continues to expand and invest in new products, strategic planning and speed to market initiatives are critical to the business plan. Welliver appreciates the urgency to start the project immediately and complete the work quickly. In an environment where reducing costs, increasing efficiency, optimizing productivity, and faster performance is critical, Welliver understands the need for proactive planning and fast-track construction execution processes.

Welliver provided comprehensive general contractor services for the renovation of an existing office building into a 63,000 SF, two story call center for Wayfair’s customer service division. The building was designed to accommodate a target of 700 employees.

Throughout the course of construction, we were diligent at assuring our workmanship met all code requirements and that the building was compliant with design documents. Challenged with a ‘fast track’ construction schedule, our integrated team of construction professionals delivered:
• Demolition to existing interior walls
• Constructed three (3) training rooms that includes 30 stations per room
• Built four (4) new wellness rooms for nursing mothers

Project Highlights
• Expanded the parking lot with an additional 324 parking spots
• Replaced existing ceiling tiles with .95 NRC rating which absorbs 95% of sound. This was installed in the large call center areas.
• Detailed installation of a glass wall using tile from Lunada Bay Tile of California
• 25% of the contract value was completed by Welliver’s carpenters and laborers

51 miles

or 269,280 linear feet, of cat 6 data cabling was installed.

Project Details

Location:: Horseheads, NY

Project Size: : 63,000 SF

Welliver Role:: General Contractor

Architect: : SWBR Architects

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Commercial/Residential » Healthcare » Higher Education » Industrial » K-12 Education »
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